Orders made at the Hypoxi website are subject to acceptance by us. Once we accept an order, be that for a “Course” or other product or service, the order will be notified to you as part of the ordering process. Access to the “service” is subject to payment first being made by you. We reserve the right to terminate your access to our service if you are not up to date with any payment.

We will not access your credit card or other financial details for any purpose other than to complete the transaction you request and you agree that we will not be held liable for any loss you incur arising from your use of this payment method unless caused by our fraud or the fraud of our employees.

Our subscription fee and other charges are GST inclusive.

All purchases are non-refundable unless;

During the period in which you have paid for access to our information service through this Website, the information service is not available for a period lasting more than 3 days. If you are unable to readily access your information you should immediately notify us at [email protected] If we are unable to rectify the matter, and unable to deliver you the service via other means (eg email, pdf etc) you will be entitled to a refund for some or all of the service that remains undelivered.

You agree that this is your sole remedy in these circumstances, other than any rights that may be available to you under the Australian Consumer Law.

All payments for goods are non cancellable and non refundable except as expressly set out in these terms and conditions. Course subscriptions are cancellable other than when paid for upfront in a lump sum payment in order to receive a promotional reduction in fees. You will not be able to terminate your pre-paid subscription prior to the end of the subscribed term, and you will not be granted a refund. If you have chosen to pay the subscription fee in installments, you will be permitted to cancel the service with one month’s notice, or with one remaining payment post the cancellation request date.

All goods and service purchases made at this website are covered by Australian Consumer Law (including, but not limited to, the information services provided through this Website). Accordingly, you are entitled to a replacement (or resupply in the case of services) or refund for a major failure. You are also entitled to have the goods repaired or replaced, or the services resupplied, if the goods or services fail to be of acceptable quality and the failure does not amount to a major failure.